If the collecting driver notices a damage to a unit they must report this damage prior to leaving the terminal. The damage should be recorded on a check report and MUST be counter signed by the responsible stevedore or an official SOL representative.

For all damages or claims, a written notification in the Swedish or English language must be sent to SOL Continent Line AB (Claims Dep.) within 6 days after shipment. This applies for new visible and invisible damages.

A liability claim should be sent to SOL Continent Line AB (Claims Dep.) containing the following information:

  • Unit/trailer number
  • Date of shipment
  • Route of shipping
  • Booking number
  • Signed damage report
  • Picture of damage (optional)

SOL Continent Line will register, handle and acknowledge receipt of the claim.

Should a damage need to be repaired at Terminal this shall be reported to and accepted by SOL Continent Line AB (Claims Dep.) before the repairs are commenced.

Terms

15 Time bar and Notice of loss
15.1 All liability whatsoever of the Carrier shall cease unless suit is brought within twelve months after delivery of the Goods or the date when the Goods should have been delivered. Read more.

Contact

Claims Department
SOL Continent Line AB
Klippan 1 A
SE-414 51 Göteborg

Email: claims@solcontinentline.com

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